Engage Across Multiple Channels
Organizing Conversations Innovatively
- Rely on a centralized system to manage all customer requests from one place. When a WhatsApp inquiry is received, a ticket is automatically created with all details accurately.
- Assign tickets to the appropriate agents or teams based on their skills, workload, and availability. This process can be automated to ensure no delays in resolving issues.
- Categorize tickets based on priority according to the type of issue and customer importance.
- Track tickets professionally throughout their processing period, sending a notification to the customer to confirm the solution and requesting feedback on their experience, which will enhance customer trust in the quality of service provided.
Comprehensive Reports for Performance Improvement
Obtain detailed reports on response times, resolution rates, and customer satisfaction. Through this analysis, you can continually improve processes and elevate service levels.