features

Shared Team Inbox

Your team can now manage inquiries and provide support efficiently through a single tool, allowing everyone to access and respond to conversations promptly, ensuring smooth communication with customers, enhancing effective coordination among team members, and contributing to delivering exceptional and professional support experiences.

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Engage Across Multiple Channels

Easily Manage Contacts Task Customization Based on Your Team’s Needs Precise Ticket Status Tracking Everything You Need in One Tool

Easily Manage Contacts

Add new numbers, and import or export CSV files effortlessly.
You can also categorize contacts using custom tags like "Important Customers," making it easier for you to track and interact with customers more accurately.

Task Customization Based on Your Team’s Needs

Assign teams for specific tasks, such as sales teams, technical support, or teams working day and night shifts.
Create custom shared inboxes, such as a support inbox or accounting inbox, ensuring messages are directed to the appropriate agents based on the type of inquiry.

Precise Ticket Status Tracking

With shared inboxes, agents can respond to customer inquiries, and the ticket status gets updated accurately to "Open," "Pending," or "Closed."

Everything You Need in One Tool

With Cartley, you can manage all inquiries and incoming messages easily and professionally via WhatsApp, customizing each case to fit each team's specialization, ensuring optimal support and the highest level of efficiency.